We often postpone to-do tasks just for the reason that we do not have enough time to do different things; especially tasks that require us to stand in queues and loose precious office hours. But with every one becoming tech-savyy the scene is changing pretty fast in India.I knew that the e-Governance model in India would definitely turn effective one day. But I guess things are turning rosy sooner than expected. I have recently heard a lot of real-life experiences to validate the above claim.
The mass usage of the e-Media (read "internet") has urged the government and other players to venture into Internet solutions as a platform to deliver their services. For example services like public grievances, railway ticket booking, police complaints, passport application, etc., have gone online. No wonder India is the largest producer of Software Professionals in the world. Everyone from a 2 year old kid to the granny next door are e-savvy and access a variety of such services online.
I know many friends, who have lost their mobiles in their recent past. Many of them do not care to lodge a complaint, as they do not have the faith in the system and the vital time that is required for the same. And here is a story that would inspire you to lodge a complaint against it and win. Click on my friend's blog for more info on a real life incident. This correlation should justify the subject of this topic.
And to share a personal experience, I got a slot for giving in the passport application at the Passport Office in Bangalore for my wife, through this link. The link gave us a confirmation file number along with the slot timing as 3:46 PM. It also suggested us to be present at the passport office ten minutes prior to the given timing. We were there exactly at 3:35. Exactly at 3:46 PM, we were called onto the specified counter and within 5 minutes, the whole process was over. It was a pleasant surprise and I was amazed. Even after reaching home, I could not believe that such precision was exhibited at a government office.
Times are changing and changing fast.
2 comments:
It's true that India is e-progressing and the sytem is made simple in many ways. However, I do have an experience, where e-governance is hindered by the corrupt system that is feeding the greedy bureaucratic mouths. I designed a prototype for the Highways Department for conducting their tenders on-line due to the varied advantages it would offer to the officers as well as the contractors apart from the transparency. After the Demo, the officer asked, " If this is made simple, how do you think we could establish our supremacy over the contractors". The contactor said," This system will deprive me of the monopoly I have in my division". The MLA asked, " Why do you think we are here for?" I will be happy on the day when entire tender process is conducted on-line and the work of schedule is made available for public.
Shiva, why don't you then post an article in top newspaper editorials? It could reach many and some one might pick up the idea. What say?
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